TENGA & iroha Product Warranties
We cover all products that are defective, fail, or break due to no fault of the end user for the following minimum periods*, depending on the product type.
- Electronic TENGA products and rechargeable iroha products, excluding rechargeable SVR Series products: 1 year from the date of purchase
- Rechargeable TENGA and iroha SVR products: 6 months from the date of purchase
- Battery-Powered iroha products and all other non-electronic TENGA and iroha products: 3 months from the date of purchase
If you have not used your product and it is in its original condition, you can return your item regardless of the reason within 30 days of purchase. No questions asked! Please refer to our returns policy for more information on returns and your UK Statutory Cancellation Rights.
For warranty claims, please get in touch with us via our Contact Form, selecting the "My product is broken" option.
*May be extended due to local laws and regulations.
Free shipping to the UK
✔︎ On all orders over £50
✔︎ Shipped from within the UK, so no surprise customs fees!
Quick & Discreet Shipping
✔︎ Orders dispatched same day
✔︎ Orders dispatched within 36 hours
Official UK TENGA Store
✔︎ Direct support & first access to new products
30-Day Returns
✔︎ On unopened products
Private & Secure Checkout
✔︎ Protected by 3D-Secure