Article: TENGA STORE UK Customer Account Update
TENGA STORE UK Customer Account Update
At TENGA STORE UK, your security and privacy are our top priorities. To ensure your shopping experience remains safe, seamless, and enjoyable, we are updating our customer account system this December.
Along with enhanced protection, the new system brings all your key account details together in one convenient place, making it easier than ever to manage your orders, rewards, and preferences.
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What’s Changing?
TENGA STORE UK is powered by Shopify. In line with the latest security standards, we are transitioning from traditional email-and-password logins to a modern, passwordless authentication system. Whenever you sign in, you will simply receive a secure, one-time 6-digit verification code sent directly to your registered email address.
This update also introduces an upgraded Account Dashboard. In addition to reviewing order history, managing subscriptions, and updating shipping addresses, you can now check your TENGA Points balance, Member tier, and manage your product reviews all from one central hub. We have even more features planned, so stay tuned!
What are the Benefits to the New Accounts System?
- Enhanced Security: Traditional passwords can be forgotten or compromised. By moving to a one-time password system, widely trusted across leading global companies and financial institutions, we ensure your account and personal details remain thoroughly protected.
- Simpler Sign-In & Registration: Accessing your account is effortless. Just enter your email address and type in the verification code sent to your inbox - no passwords to create, remember, or reset.
- Unified Purchase History: If you have previously placed orders on our store without an account, when you create an account, now all past orders associated with your email address will automatically (and magically) sync and appear in your Account Dashboard.
- Greater Control: You can easily update your name, email address, and default shipping locations directly in your settings without needing to contact support - though our Customer Service team is always here if you ever want to say hello!
When will New Customer Accounts be Available?
We will begin rolling out these updates in stages starting December 2026 to ensure a smooth transition for everyone.
What do I need to do?
No action is needed on your part! As long as you have access to your registered email address’ inbox, you’re all set.
Our team will handle everything behind the scenes so you can continue enjoying a secure and seamless shopping experience.
Contact Us
If you have any questions or need assistance, please feel free to reach out to our friendly Customer Service team. We are always happy to help!
