Returns
FAULTY ITEMS (NOT PURCHASED AT TENGA.CO.UK)
If you have purchased a TENGA or Iroha product from somewhere else - other than this store - and your item develops a fault, please first contact the retailer you purchased from. If you are unable to resolve this issue, we recommend you follow the appropriate links to raise any problem with the manufacturer.
TENGA - https://www.tenga-global.com/contact/inferior/
Iroha - http://iroha-tenga.com/en/support/inquiry/
OUR RETURNS POLICY
RETURNS
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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging.
To start a return, you can contact us at info@tenga.co.uk or via the ‘My Account’ section. Please note that returns will need to be sent to the following address: 21 Dandby Close, Little Paxton, ENG, PE19 6FA, United Kingdom.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please note that if your country of residence is not United Kingdom, shipping your goods may take longer than expected. You can always contact us for any return questions at info@tenga.co.uk.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges Refunds
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase fo the new item. European Union 3 day cooling off period Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification.
As above, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 10 business days once we receive the item. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@tenga.co.uk.
REFUND PROCESS TIME
If you would like to return an item, we will refund you within 7 days of the day that we email you to confirm that you are entitled for a refund. Please note, this is provided that the product returned is received back to us within the 28 day returns period or is faulty.
Faulty products returned by you will be refunded in full, including a refund for the delivery charges for sending the item. However if there is more than the returned faulty item in the same order, the delivery charge will not be refunded.
In the event that we do not receive your returned goods, we will ask you to provide the certificate of posting from the Post Office as proof of postage. We reserve the right to refuse a refund if you are unable to provide the certificate of posting.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
EXCHANGING AN ITEM
Unfortunately, we are not able to process exchanges at this moment in time. If you would like to return an item, please return your item as outlined in the above sections and we will happily process a refund for you.
RETURN ADDRESS
Returns Dept
Love is Life Ltd
21 Dandby Close
Little Paxton
PE19 6FA